Refund Policy for Techno8ive Inn Pvt. Ltd.
At Techno8ive Inn Pvt. Ltd., we are committed to providing high-quality IT services and ensuring customer satisfaction. We understand that occasionally, situations may arise where a refund request is necessary. This Refund Policy outlines the conditions under which refunds may be requested, processed, and issued.
1. Scope of Services
1.1 Our services include, but are not limited to, IT consulting, software development, system integration, cybersecurity, cloud services, network support, and hardware maintenance. Each of these services may have different terms related to refunds, based on the specific agreement with the client.
1.2 Refunds may only apply to paid Services that have not been completed, used, or consumed, and are subject to the terms set forth in this policy.
2. Refund Eligibility
2.1 Refunds for Prepaid Services: If the Client has prepaid for services that are either not yet delivered or completed, the Client may request a refund. However, the refund amount will be pro-rated based on the portion of the service that has already been delivered.
2.2 Refunds for Undelivered Services: If Techno8ive Inn Pvt. Ltd. fails to deliver the agreed-upon services within a reasonable time frame (as specified in the Service Agreement or Work Order), the Client may request a full refund for any amount paid in advance for the undelivered portion of the service.
2.3 No Refunds for Completed Services: Once the service has been fully completed or delivered, no refund requests will be accepted. This includes completed consulting projects, software development, or system implementation services. If the Client is dissatisfied with the result, they must address the issue through the revision or support processes outlined in their Service Agreement.
2.4 Refunds for Subscription-based Services: For services offered on a subscription basis (e.g., cloud hosting or IT support contracts), refunds will only be issued if the Client terminates the contract within the first 10 days of the billing cycle, provided the service has not been used during that time.
3. Non-Refundable Services
3.1 Certain services, once provided or initiated, are non-refundable. These may include but are not limited to:
- Custom software or hardware solutions developed for the Client.
- Service hours billed and worked, even if not all hours were used.
- Subscription-based services that have already been activated or used by the Client.
- Fees for additional resources, third-party services, or licenses purchased on behalf of the Client.
4. Process for Requesting a Refund
4.1 To request a refund, the Client must submit a written request to Techno8ive Inn Pvt. Ltd. via email at refunds@techno8ive.com or through our support portal at support@techno8ive.com (or another contact method specified by the Company).
4.2 The refund request must include:
- The Client’s name, contact information, and the invoice number or reference.
- A clear explanation of the reason for the refund request.
- Supporting documentation or evidence (if applicable).
4.3 Refund requests must be submitted within 10 days of the service delivery or payment date. Requests submitted after this time may not be eligible for a refund.
4.4 After receiving the refund request, Techno8ive Inn Pvt. Ltd. will review the case and respond within 10 business days. If the refund is approved, the Client will receive the refund through the same payment method used for the original transaction.
5. Refund Processing Time
5.1 Once a refund is approved, the processing time for the refund may vary depending on the payment method used. Typically, refunds will be processed within 10 to 20 business days.
5.2 Refunds will be issued in the same form as the original payment, except in cases where the original payment method is no longer available (e.g., canceled credit cards or expired accounts), in which case Techno8ive Inn Pvt. Ltd. will contact the Client to arrange an alternative method.
6. Exceptions and Special Circumstances
6.1 In some cases, the Company may offer a partial refund or store credit instead of a full refund, especially in cases where services have already been partially delivered.
6.2 Techno8ive Inn Pvt. Ltd. reserves the right to deny any refund request if it believes that the request is fraudulent, not in good faith, or made after the service has been completed or used.
6.3 In the event of a dispute regarding the refund, Techno8ive Inn Pvt. Ltd. will make reasonable efforts to reach a resolution, including mediation or arbitration, depending on the terms outlined in the Service Agreement.
7. Modifications to the Refund Policy
7.1 Techno8ive Inn Pvt. Ltd. reserves the right to modify or amend this Refund Policy at any time. Changes will be communicated to the Client, and continued use of our services will indicate acceptance of the updated policy.
